The Glendale

Positive Reviews:

• Facility is described as loving and caring, with staff treating residents like family.
• Many reviewers highlighted the excellent care and attention their loved ones received, including personalized activities and medical care.
• Staff, including the activities director and the executive director, received praise for going above and beyond in their roles.
• The community is described as bright, inviting, and engaging, with a variety of activities to keep residents busy.
• Communication with families is highlighted as wonderful, making them feel comfortable and confident in the care provided.
• The facility is noted for its cleanliness and home-like atmosphere, even during challenging times like the COVID-19 pandemic.
• Several reviews mention the facility's efforts to keep residents safe and engaged during the pandemic.

Negative Reviews:

• One review expressed dissatisfaction with the executive director's response to concerns, suggesting a lack of care for residents and their families.
• Another review strongly criticized the facility for poor hygiene, lack of response to emergency calls, and overall neglect, suggesting the need for state intervention.

Mixed Reviews:

• While most reviews are positive, highlighting the caring staff and engaging environment, there are serious concerns raised about the quality of care and management responsiveness in a few cases.

Overall Impression:

The majority of reviews for the facility are positive, with families and residents appreciating the caring staff, engaging activities, and the sense of community. However, there are a few significant negative reviews that raise concerns about the quality of care and management's responsiveness to issues.