The Glen

Positive Reviews:

• Many reviewers praise the care and dedication of the staff, describing them as loving, genuine, and treating residents like family.
• Several reviews highlight the facility's cleanliness, welcoming atmosphere, and the variety of care levels offered, including assisted living, memory care, and rehab.
• Some families have had positive experiences with the rehab center, noting proactive staff, excellent food, and generous portions.
• There are mentions of successful respite stays, with one family noting their loved one was well-fed and did not develop bed sores, a common concern in such facilities.
• The facility is commended for its 24-hour visiting hours, which is appreciated for its transparency and convenience to families.

Negative Reviews:

• Several reviews criticize the facility for being understaffed, leading to delayed response times and inadequate care.
• Complaints about the quality of food and the lack of improvement despite years of feedback.
• Some reviewers express dissatisfaction with the management and administrative communication, describing it as poor.
• There are reports of neglect, such as refusal to assist with feeding, not changing catheters, and resulting health issues like severe UTIs.
• Concerns about the facility's policies towards staff, particularly regarding mental health and sick leave, suggesting a lack of care for both residents and staff.
• A few reviews mention unsafe conditions and undereducated staff, with one particularly alarming review describing the staff as abusive.

Mixed Reviews:

• The Glen receives mixed feedback, with some families having excellent experiences, praising the care, atmosphere, and staff, while others report serious concerns about staffing, management, and resident care.
• Entertainment and outings, once a feature, have been noted as reduced or absent, affecting the quality of life for residents.
• There are instances of miscommunication and dissatisfaction with how specific needs, especially in respite care, were handled or not met.

Overall, The Glen has both staunch supporters and dissatisfied critics, highlighting the importance of personal visits and assessments when considering care facilities.