The Gardens Of Statesville

Positive Reviews:

• Many reviewers praise the staff for being wonderful, friendly, and like family, with specific mentions of the staff's dedication during the COVID-19 pandemic to keep residents safe, entertained, and informed.
• The facility is described as very clean, updated, and offering great activities, including therapy services that have been beneficial.
• Meals at the facility receive compliments for their quality.
• Residents seem to enjoy a range of activities, from having their nails and hair done to participating in small group bingo and receiving daily activity packets.
• Communication with families is highlighted as a strong point, with constant updates provided via phone or email.
• Some reviewers specifically thank the facility for making their loved ones feel at home and cared for, with one noting the joy and excitement their mother experiences due to the ongoing activities.

Negative Reviews:

• One review reports a serious incident where their mother was neglected, leading to a fall, a broken hip, and her subsequent death, criticizing the facility's administration for their lack of outreach and empathy during the ordeal.
• Another review mentions that while the facility is generally nice and clean, the professionalism of some employees and the overall housekeeping could be improved.

Mixed Feedback:

• The new check-in system is mentioned positively in one review for its effectiveness.
• Specific staff members are praised in several reviews for their exceptional care and for keeping families well-informed.