The Gardens Of Port St. Lucie

The Gardens senior living facility has received a variety of reviews from residents, their families, and visitors. Many highlight the beautiful facility and grounds, private and spacious units with large, beautifully designed bathrooms, and the encouragement for residents to personalize their apartments. The professional and friendly staff are frequently praised for treating residents with dignity, love, and compassion. The facility offers a wide range of activities and amenities, with many residents making lifelong friends and expressing satisfaction with their decision to live there.

Family members of residents have noted the ease of the moving process, thanks to helpful staff, and have reported their loved ones are happy, well-fed, and engaged in community life. The facility's holiday parties, the welcoming and helpful nature of the staff, and the quality of both the physical and occupational therapy received are also points of praise. The Gardens is described as a place where residents can feel at home, enjoy a variety of food options, and receive increased levels of care as needed seamlessly.

However, some reviews express concerns about the facility's physical condition, mentioning mold, mildew, and general uncleanliness. There are also complaints about the management and staff, including allegations of neglect and abuse, and dissatisfaction with the response to these concerns. One review specifically mentions a negative experience with trying to obtain proof of residency for a former resident, describing the staff's response as rude and disrespectful.

In response to some of the negative feedback, The Gardens' management has invited those with concerns to revisit and see improvements for themselves, indicating a willingness to address and rectify reported issues.