The Gardens Health & Rehabilitation Center

Reviews of The Gardens Health & Rehabilitation Center show a mix of experiences, ranging from exceptional praise for certain departments to serious concerns about care and management. One reviewer expressed dissatisfaction with corporate policies and some staff members, noting improvements in food quality over time but issues with medical appointment coordination. They emphasized the importance of being actively involved in a loved one's care.

Another review shared a heartfelt story of their family's long-term relationship with The Gardens, highlighting compassionate and professional communication that helped them through their parents' final years. They expressed deep gratitude for the staff's care and support.

Positive comments include commendations for the friendly and qualified staff, with specific shoutouts to staff members who made families feel at ease, knowing their loved ones were in good hands. The physical therapy team received exceptional praise for their outstanding work.

However, some reviews raised concerns about neglect, lack of responsiveness, and inadequate training among the staff. Instances of patients not receiving timely help, poor treatment of residents, and issues with oxygen supply were mentioned as significant problems. One reviewer was particularly upset about the treatment their mother received, threatening legal action if issues were not resolved.

On a positive note, several reviewers highlighted the facility's cleanliness, the helpfulness of the staff, and the excellent wound care and rehabilitation services provided. They appreciated the professional and attentive care, which contributed to their recovery and well-being.

Despite these positive aspects, some reviews criticized the facility for poor communication and inadequate care, with one family member experiencing frustration with the reception staff's attitude and concern for their grandmother's well-being.

In summary, while The Gardens Health & Rehabilitation Center has been praised for its cleanliness, some staff members' dedication, and specific areas of care like physical therapy and wound treatment, there are significant concerns about aspects of patient care, staff training, and responsiveness. Prospective residents and their families are advised to consider these mixed reviews carefully.