The Fountains At Rivervue

The Fountains at RiverVue has received a mix of reviews from residents and their families. Many have praised the staff for their attentiveness, kindness, and professionalism. Residents feel safe, secure, and well-cared for, with several noting the excellent food and the variety of activities available. The community is described as having a homey feel, with staff members going the extra mile to ensure residents' mental well-being, especially during the pandemic. Families have expressed peace of mind knowing their loved ones are in good hands, highlighting the caring nature of the staff and the cleanliness of the facilities.

However, there are serious concerns raised by some families regarding the management and certain staff members. One review detailed a distressing incident where a resident suffered multiple injuries due to what was described as negligence by a staff member. This incident reportedly led to the resident being moved to a nursing home after the facility decided she could not return. Another review echoed concerns about the facility's handling of care charges and the professionalism of some staff members, particularly in response to a resident's fall that resulted in significant injuries.

While many reviews are positive, highlighting the community's supportive environment and the staff's dedication, these serious allegations of negligence and mismanagement suggest a need for prospective residents and their families to carefully consider and possibly investigate further before making a decision.