The Forum At Deer Creek

Negative Reviews:

• Staff described as rude and inconsiderate towards residents and their families.
• Quality of food has declined over the years, with instances of inedible meals.
• Complaints about cleanliness, including mold, mildew, and filthy carpets.
• Issues with overcharging for rent and not properly crediting for missed meals.
• Unprofessional behavior from the secretary and poor customer service.
• Maintenance issues such as leaking showers, running toilets, and broken appliances reported.
• Concerns about the facility's focus on financial gain over resident care.
• Reports of the facility attempting to extract payments aggressively from residents' accounts.
• Complaints about the rehab facility's nighttime staff and lack of assistance leading to accidents.

Positive Reviews:

• Some residents express satisfaction with the decision to move to the facility, citing friendly residents and helpful staff.
• Special thanks given to specific staff members for their helpfulness and care.
• Positive experiences in the rehab unit, with commendations for the staff's competence and compassion.
• Residents enjoying the activities, food, and the overall community atmosphere.
• Appreciation for the facility's aesthetics and the efforts of staff to welcome new residents.
• Gratitude for the support provided by the admissions director and other staff during difficult times.
• High praise for the director and staff for going above and beyond in caring for residents.
• Enjoyment of living in the facility likened to a 5-star hotel experience.

Mixed Reviews:

• Some residents experience issues with the cafeteria service, including forgotten orders and cleanliness of dishes.