The Etta - Assisted Living At Shavano Park

Many reviews highlight the exceptional work of the staff at The Etta, noting their responsiveness, professionalism, and genuine care for residents. Directors and staff members, including those in leadership positions, have been praised for their dedication and ability to address concerns effectively. The facility is recognized for its cleanliness, spacious apartments, and a wide range of activities that cater to the residents' interests and needs.

Several families have shared positive experiences regarding the transition of their loved ones into the community, appreciating the smooth process and the staff's efforts to accommodate special requests, such as pet-friendly arrangements. The community's response to COVID-19 has also been commended, with measures in place to ensure the safety and well-being of both residents and staff.

However, there are critical reviews concerning the handling of medication, communication issues, and overall care quality. Some have reported negative experiences with management's responsiveness and follow-through on resolving issues. Concerns about the cleanliness and maintenance of certain areas, as well as the adequacy of activities provided, particularly in memory care, have been raised.

Despite these criticisms, many reviewers express satisfaction with the care their family members receive, highlighting the positive impact on their loved ones' lives. The community's efforts to celebrate special occasions and maintain a sense of normalcy and joy for residents are particularly appreciated.

In summary, while The Etta receives a mix of reviews, the majority reflect a community that strives to provide a caring and supportive environment for its residents, with room for improvement in certain areas.