The Estates At Excelsior

Negative Experiences:

• Belongings lost or not inventoried upon admission, leading to issues with personal items like iPads and shoes.
• Long delays in reimbursement for expenses promised to be covered by the facility.
• Reports of inadequate supervision, including a resident leaving the facility unattended multiple times.
• Poor communication with families regarding the health and care of residents.
• Allegations of physical abuse by staff members.
• Facility described as dingy, depressing, and in some cases, filthy.
• Complaints about the quality of care, including over-medication and neglect.
• Reports of residents being left in soiled conditions and not receiving timely assistance.

Positive Experiences:

• Some families report excellent care, particularly in the memory care unit.
• Positive remarks about the staff's attitude and the sense of community within the facility.
• Improvements in residents' conditions noted, including better speech and social interaction.
• Visitors found staff to be friendly, helpful, and professional.

Mixed Reviews:

• While some reviews highlight the care and attention given to residents, others strongly advise against placing loved ones in the facility due to concerns over care quality, cleanliness, and staff behavior.
• The facility's environment and management received both criticism for being unwelcoming and praise for creating a family-like atmosphere.