The Essex

Positive Feedback:

• Residents and their families appreciate the spacious rooms and home-cooked meals with generous portions.
• Questions and needs are addressed promptly, contributing to overall satisfaction.
• The facility is praised for its cleanliness, large rooms, and the helpfulness of resident managers.
• Activities and amenities, including appealing menus and engaging activities, are well-received.
• Some residents enjoy the sense of community, making new friends and settling into routines quickly.
• Housekeeping, laundry services, and three meals a day are provided, enhancing the living experience.

Concerns:

• Mixed assisted living and memory care in a 12-bed facility may not suit advanced Alzheimer's patients due to safety concerns during emergencies and lack of a secure outdoor area for those prone to wandering.
• Some facilities are described as more suitable for seniors requiring only mild assistance.
• A reported decline in communication and care quality over time, including issues with notifying family members about hospital visits and handling residents' needs with compassion.

Mixed Experiences:

• Initial impressions and experiences can be very positive, with clean facilities, good food, and friendly staff.
• However, some families have experienced a decline in the quality of care and communication, particularly for residents requiring more attentive support.