The Esplanade

The reviews for the senior living facility present a mixed picture, highlighting both strengths and weaknesses. Many reviewers appreciate the large, bright apartments with great closet space and the lovely outdoor patio/garden. The facility is praised for being clean, safe, and offering great pricing. Some residents and their families are happy with the housekeeping, dining services, and the caring staff, noting that repairs and requests are responded to promptly.

However, there are concerns about the quality of care and the level of staffing. One review mentions a significant issue with understaffing due to an unexpected event, leading to delayed medical attention for a resident. Another point of criticism is the food service, with complaints about added salt in the food and a limited TV package. Additionally, some feel that there are not enough trips or interesting activities available.

Access and location are also mentioned, with one reviewer finding the facility's location in the city, on the upper floors of a building, inconvenient and not to their liking. Another review criticizes the facility for the lack of private rooms available immediately.

On the positive side, many reviews highlight the sense of community and the warm welcome residents receive from both staff and fellow residents, especially after hospital stays. The staff's attentiveness and efforts to engage residents in activities are also commended, particularly for those with early dementia.

However, some reviews are outright negative, criticizing the quality of food, the management, the lack of activities, transportation services, and on-site medical care. One reviewer simply states their dissatisfaction with the facility's location in a busy area.

Overall, while there are many aspects of the facility that residents and their families appreciate, there are also significant areas for improvement, particularly in terms of care quality, activities, and food service.