The Encore At Mahtomedi

Positive Reviews:

• Encore at Mahtomedi and other facilities received praise for their friendly and informative staff, with residents appearing engaged and happy.
• Several reviewers highlighted the excellent care their loved ones received, noting the warm environment and the variety of activities available.
• Some facilities were commended for their cleanliness, good food, and attentive care, with specific mention of a high staff-to-resident ratio ensuring personalized attention.
• One facility was noted for its COVID awareness, limiting visitors and ensuring residents' safety.
• Small community sizes were appreciated for their cozy atmosphere and ease of navigation for residents.

Negative Reviews:

• Concerns were raised about the lack of outings and activities in some facilities, which was a deciding factor for some families.
• Several reviews criticized the level of care, mentioning fragmented nursing care, poor medication management, and inattentive staff.
• Instances of neglect were reported, including residents being found in poor conditions and lack of proper hygiene care.
• Some reviewers expressed dissatisfaction with the facilities' environments, describing them as dark, with low ceilings, and lacking in resident engagement.

Mixed Reviews:

• While some facilities were praised for their environment and staff, others cited reasons for not choosing them, such as a preference for more outings or better care levels.
• The quality of food and activities received both positive mentions and indifference, indicating varying experiences across different residents and facilities.