The Encore At Hugo

Reviews for the senior living facility present a mixed picture, with experiences ranging from highly positive to deeply concerning. Some reviewers express satisfaction with the care and environment provided, highlighting the loving and caring staff, excellent care, and the comfort and happiness of their loved ones. Activities, good food, and well-maintained facilities are mentioned positively, contributing to a sense of well-being for residents.

On the other hand, there are serious complaints about management practices, including wrongful termination of contracts and inadequate staffing, particularly during night shifts. Concerns about the lack of trained staff for the type of clients they accept and issues with the facility's leadership are also noted. Some reviewers found the facility to be lacking in care, with one mentioning a rapid decision to transfer their relative to a more suitable care level due to the facility's inability to provide necessary care.

Despite these criticisms, many reviews praise the facility's environment, describing it as homey, secure, and beautifully decorated. The range of activities and the effort to engage residents in participation are appreciated. The staff, particularly at the individual care level, receives commendation for their friendliness and professionalism.

However, the facility's management and some aspects of care and staffing receive critical feedback, suggesting areas for improvement. The experiences shared indicate a complex picture, where the quality of care and management practices significantly impact residents' and their families' satisfaction.