📞 Call for pricing and availability: (800) 780-8101
The Elmhurst Healthcare
743 Main Street, Melrose, MA 02176
For Pricing & Availability
(800) 780-8101To Reach a Resident
(781) 662-7500Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Melrose
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Elmhurst Healthcare facility present a mixed picture of experiences. Some reviewers praise the care and attention their loved ones received, highlighting the kindness and professionalism of the staff. Positive comments mention specific staff members going above and beyond in their duties, ensuring comfort, providing excellent food, and even making the facility smell welcoming. These reviews often thank the staff by name and commend the facility for its attentive and caring environment.
Conversely, several reviews express significant dissatisfaction with aspects of the facility's cleanliness, staff behavior, and overall care quality. Complaints include inadequate rehabilitation sessions, poor sanitary conditions, and a lack of compassion from some staff members. Concerns were raised about the facility's hygiene, particularly the decision to have carpeted floors, which some found inappropriate for a healthcare setting. There were also reports of staff being rude, not treating patients with the respect they deserve, and management attempting to cover up incidents. One review specifically criticized the facility for not providing basic necessities like hand soap and not maintaining a clean environment.
While some reviewers report a very positive experience, noting the facility's homelike atmosphere and the dedication of certain staff members, others describe their stay as unpleasant, citing issues with care, cleanliness, and staff attitudes. The contrast in experiences suggests that while some aspects of Elmhurst Healthcare are appreciated, there are significant areas that require improvement to meet the expectations of all residents and their families.
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 4
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Dec. 30, 1994
Ownership type: For Profit
Provider
type: Medicare
Nursing home capacity: 45
Total current residents: 30
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 6
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $15592
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-16 | 2023-05-19 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-06-29 | 2022-07-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-06-28 | 2019-08-09 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-02 | 2023-01-03 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2023-03-02 | 2023-01-03 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-08-31 | 2022-10-16 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-08-31 | 2022-10-16 | G | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-08-31 | 2022-10-16 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-08-31 | 2022-10-16 | D | Administration Deficiencies | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. |
| 2023-05-10 | 2023-05-30 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2023-05-10 | 2023-05-30 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2023-05-10 | 2023-05-30 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2023-05-10 | 2023-05-30 | B | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2023-05-10 | 2023-05-30 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2023-05-10 | 2023-05-30 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-05-10 | 2023-05-30 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-05-10 | 2023-05-30 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-05-10 | 2023-05-30 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-05-10 | 2023-05-30 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-05-10 | 2023-05-30 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-05-10 | 2023-05-30 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-05-10 | 2023-05-30 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-05-10 | 2023-05-30 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-05-10 | 2023-05-30 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-05-10 | 2023-05-30 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-06-27 | 2022-07-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-06-27 | 2022-07-08 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-06-27 | 2022-07-08 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-06-27 | 2022-07-08 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-05-24 | 2019-07-01 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2019-05-24 | 2019-07-01 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-05-24 | 2019-07-01 | D | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2019-05-24 | 2019-07-01 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2022-08-31 | $15,592 |
What is in the Neighborhood
- The closest city is Melrose which is 0.2 miles away and has a population of 27,997 (mid sized town).
- The average income is $122,629, which is very high compared to other zip codes.
- Weather
- High Temperature: 79
- Low Temperature: 32
- Average Temperature: 54.7
- Day Breakdown: The area gets 130 days of rain, 28 days of snow and 205 days of sun
- Precipitation: 1.9 inches a year
- The crime rate is 1.13 per 100 people which is very low compared to other cities.
- Violent Crime: 0.25 incidents per 100 people
- Property Crime: 0.78 incidents per 100 people
- Drug-Related Crime: 0.02 incidents per 100 people
- The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Shaw's
0.3 miles awayWhole Foods Market
0.3 miles awaySuper Stop and Shop
1.8 miles awayWalmart Supercenter
2.1 miles awaySuper Stop & Shop
2.5 miles awayTransportation
Melrose/Cedar Park
0.4 miles awayBus Stations
Main St @ Lebanon St
0.0 miles awayPorter St @ Rowe St
0.0 miles awayMain St @ Emerson St
0.1 miles awayMain St @ E Emerson St
0.1 miles awayPorter St @ Bellevue Ave
0.2 miles awayBanks
Bank of America - Melrose Office
0.1 miles awayMelrose Co-operative Bank
0.2 miles awayCENTRALbank
0.2 miles awayRockland Trust
0.3 miles awaySantander
0.4 miles awayHospitals
Melrose-Wakefield Hospital
0.0 miles awayWinchester Hospital
3.0 miles awayWinchester Hospital Center for Cancer Care
3.3 miles awayLawrence Memorial Hospital
3.3 miles awayCHA Everett Hospital
3.7 miles awayPharmacies
Green Street Pharmacy
0.1 miles awayCVS Pharmacy
0.3 miles awayWalgreens
0.4 miles awayCVS
2.1 miles awaySmith's Drug
3.0 miles awayDentists
Solomon & Wright Associates
0.1 miles awayMelrose-Wakefield Oral Surgery, Inc.
0.1 miles awayDr. Gerry J. Casazza Family Dentistry
0.3 miles awayFrederick Solomon Family Dentistry
0.4 miles awayExquisite Dentistry
0.4 miles awayParks
Ell Pond
0.0 miles awayLivermore Park
0.2 miles awayMelrose
0.2 miles awayMelrose Pool
0.3 miles awayBowden Park
0.4 miles awayPlaces of Worship
Grace Federated Church
5.7 miles awayOld North Church
6.5 miles awaySt. Leonard's Church
6.6 miles awayKings Chapel
7.0 miles awayUnited First Parish Church
14.7 miles awayShopping
Square One Mall
1.7 miles awayAssembly Square Marketplace
4.5 miles awayCambridgeside
6.3 miles awayThe Garage
6.7 miles awayPrudential Center
7.8 miles awayCulture
Follow Your Art
0.5 miles awayGreater Boston Stage Company
2.4 miles awayChevalier Theatre
3.6 miles awayGranoff Music Center
4.8 miles awayCohen Arts Center
4.8 miles awayRestaurants
Wood and Fire
0.3 miles awaySushi Corner
0.3 miles awayTurner's Seafood Grill & Market
0.3 miles awayGerry's Pizza
0.3 miles awayAlfredo's Italian Kitchen
0.4 miles awayGet exact pricing & check availability
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