The Eliot At Erie Station

Positive Feedback:

• Many reviews praise the helpful and experienced staff, particularly highlighting individuals who go above and beyond in their roles to assist residents and their families.
• The facility is commended for its excellent services, accommodations, and the caring environment it provides, especially during challenging times like the Covid epidemic.
• Staff members, including management, are noted for their hands-on approach and willingness to perform various tasks to ensure the well-being and comfort of residents.
• The community is described as fantastic, offering residents autonomy and a high quality of life, with recent renovations mentioned to enhance the facility further.
• Some reviewers express satisfaction with the admissions process, noting the professionalism, kindness, and efficiency of the admissions directors and staff.
• There are mentions of special events and efforts made by the facility to create a warm, loving, and fun environment for residents.

Negative Feedback:

• A few reviews express dissatisfaction with the administration, citing issues with honesty and communication, particularly regarding difficult cases and evictions.
• Concerns are raised about the location and security, with one reviewer labeling the place as a "nightmare" and accusing staff of theft.
• Discrimination and neglect are mentioned in a couple of reviews, with one individual suggesting that the facility's management is not truthful and lacks responsiveness.

Mixed Feedback:

• While many reviews are overwhelmingly positive about the staff and the care provided, a few highlight significant concerns regarding management practices and resident safety.
• The facility is praised for its environment and staff dedication but criticized by some for its handling of specific cases and communication.