The Echelon

The reviews for this senior living community show a mix of experiences. Some residents have praised the transition from assisted living to traditional apartments, highlighting new amenities and a welcoming atmosphere. Many reviews commend the friendly and helpful staff, the variety of activities available, including arts and crafts, and the quality of the homemade meals. Residents appreciate the sense of community, describing staff and fellow residents as family-like and supportive.

However, there are significant concerns raised by some. Issues such as safety, with reports of assaults and theft, including car and apartment break-ins, have been mentioned. Complaints about maintenance, professionalism, and cleanliness, including pest infestations, have also been noted. The response to these issues, particularly regarding security measures and staff communication, has been criticized.

On a positive note, many residents find value in the amenities offered, such as in-apartment washers and dryers, and the overall cleanliness and upkeep of the community. The customer service aspect receives mixed reviews, with some highlighting excellent service and others pointing out areas needing improvement.

Overall, while there are many aspects of the community that residents enjoy, including the friendly environment and various amenities, there are also significant concerns that potential residents should consider, especially regarding safety and maintenance.