The Dawn Hill Home For Rehab & Healthcare

Reviews of the senior living facility present a mixed picture, with some residents and their families expressing satisfaction with the care and environment, while others report significant concerns about the level of care and staff behavior.

• Several reviews praise the staff for being pleasant, caring, and attentive, highlighting positive experiences with activities such as yoga and sing-alongs, and noting the facility's cleanliness and maintenance.
• One review appreciates the staff's efforts to make residents feel special and cared for, particularly praising the South Wing staff for creating a pleasant environment.
• However, multiple reviews raise serious concerns about the lack of care, including instances of residents being left unattended, not receiving help with basic needs like going to the bathroom, and receiving incorrect medication dosages.
• Concerns were also raised about the facility's response to complaints, with one reviewer noting a lack of action even after bringing issues to the attention of the nurse manager.
• Some reviews mention the facility's physical aspects positively, such as its cleanliness and the presence of donkeys, which seem to be a unique and appreciated feature.
• On the other hand, there are reports of inadequate staffing levels, with one review specifically mentioning that only two aides were available for over 30 patients in the South Wing, which was deemed unacceptable.
• One detailed account describes a resident's rehab experience negatively, highlighting a lack of proper care, unprofessional behavior from the staff, and a disregard for doctor's orders, which led to a decision to never send a loved one to the facility again.
• Another review reports a patient developing severe health issues due to neglect, including dehydration, renal failure, and pressure ulcers, after not being properly cared for by the East Wing staff.

In summary, while some aspects of the facility receive praise, particularly its cleanliness and certain staff members' efforts to engage residents in activities, there are significant and concerning reports about the level of care provided to some residents. These include neglect, unprofessional behavior, and failure to follow medical instructions, which have led to negative outcomes for several residents.