The Crossings At Riverview

The reviews for the senior living facility present a mixed picture, highlighting both commendable aspects and areas needing improvement. Some reviewers express significant concerns about the care and management of the facility, mentioning issues such as understaffing, particularly in the kitchen and memory care units, and poor maintenance, including leaks and inadequate weekend activities. There are alarming reports of residents not being well cared for, with specific references to personal hygiene and a serious incident involving a heat stroke.

On the other hand, many reviews praise the facility for its compassionate and caring staff, beautiful and clean environment, and the range of amenities available to residents, such as a theatre room, barber/hair salon, billiards room, and lovely outdoor areas. The efforts of the staff during the COVID-19 pandemic are particularly commended, with families feeling grateful for the health and safety of their loved ones during this challenging time.

However, there are grievances about personal items and clothing going missing, attributed to the communal laundry practices, and a lack of accountability for the consumption of personal care supplies. One review suggests a proactive approach for families, emphasizing the importance of regular visits, voicing concerns, and engaging in the care of their loved ones to ensure their well-being.

While some reviews express dissatisfaction with specific incidents of unprofessional behavior and management decisions, others highlight the facility as a wonderful place to work and a great senior community that feels like home. The caring and compassionate nature of the management and staff are frequently mentioned, alongside the beauty and cleanliness of the facility.

In summary, while there are areas that clearly need attention and improvement, particularly in terms of personal care and management practices, many families and visitors find the facility to be a positive and caring environment for their loved ones.