The Covington

Negative Reviews:

• Staff often described as inattentive, with ads and lab techs not paying attention to residents.
• Communication issues reported, including unreturned calls.
• Facility cleanliness and oversight are major concerns, with reports of unclean conditions and poor management.
• Instances of resident neglect and abuse mentioned, including lack of care and physical harm.
• High staff turnover and low morale among residents and staff highlighted.
• Complaints about the facility being understaffed and not caring for residents properly.

Positive Reviews:

• Some reviews praise the staff for being caring and attentive to individual needs.
• Family members of residents have noted a secure and comfortable environment in some areas of the facility.
• Despite not being a luxury hotel, one review appreciates the good care provided to their mother.
• Positive experiences with attentive medical care and rehabilitation services for residents with specific needs.

Mixed Reviews:

• Some family members have had to intervene personally for basic care needs like making beds.
• While some staff members are praised for their willingness to help, overall facility management and care standards are criticized.

General Observations:

• There are significant concerns about cleanliness, staff behavior, and resident care.
• However, there are instances where staff and certain services are commended for their quality.
• Prospective residents and their families are advised to conduct thorough research and consider all reviews.