The Courtyards at Johnson City - The Gardens

Reviews of The Courtyards at Johnson City reveal a mix of experiences and opinions. Some reviewers express concerns about the limited activities available, citing budget cuts and insufficient staff for off-campus travel, with bingo being a predominant activity. There's also mention of a change in directorship, with the new director being kind but lacking in administrative and communication skills. Despite these issues, the facility is described as small and personal, with suggestions that additional staff could improve the experience.

During an in-person tour, one family found the facility to be spread out and dark, with rooms that felt too much like a hospital setting, though the activity director was praised. Another review appreciates the Courtyards as a great home for their family member, highlighting the responsive and caring staff, especially during tough times. However, there's a report of dissatisfaction regarding the facility's refusal to readmit a resident after a medical incident, coupled with a refusal to refund payment for unused services.

Positive feedback includes descriptions of the Courtyards as a wonderful concept that doesn't feel like traditional assisted living, praising its cleanliness, central kitchen, house dog, and garden. The community is deemed secure and offers good value for money. Other reviews commend the facility for its nice community, appealing food options compared to other facilities, and considerate staff. The small patient populations in each of the three 'houses' are seen as a benefit, contributing to a well above average overall package.

Particular praise is given for the regular health checks, such as for UTIs, which are crucial for dementia patients, with one reviewer noting significant improvement in their mother's condition since moving to the Courtyards. The supportive and kind staff, along with a variety of activities including music and trips, are highlighted as positives. The food receives mixed reviews, with one noting it could be better seasoned, but the variety of activities and reasonable pricing are appreciated. Lastly, the guidance provided during the touring and move-in process, along with the cleanliness and friendliness of the community, are highly rated.