The Courtyard At Little Chico Creek

Positive Feedback:

• Many reviewers express deep satisfaction with the care provided, highlighting the staff's compassion, professionalism, and friendliness.
• The facility is praised for its cleanliness and welcoming environment, making residents feel safe and loved.
• Special mention is made of the facility's ability to provide excellent end-of-life care in collaboration with hospice teams, ensuring comfort for both the residents and their families.
• Food quality and variety have seen improvements, with special meals for holidays being particularly appreciated.
• The staff, including maintenance and office personnel, are commended for their responsiveness and efficiency.
• Visitors appreciate the facility's openness to family visits, including during meals and special occasions.

Critical Feedback:

• One review expresses disappointment, feeling that the facility did not live up to its promises, particularly criticizing the level of care for less independent residents.
• Concerns are raised about the food sometimes being served cold and the menu being repetitive.
• There are mentions of understaffing and undertraining among aides, with management perceived as defensive when concerns are raised.
• A potential safety issue is noted regarding the condition of carpets and rugs in some areas of the facility.

Overall:

The majority of reviews are highly positive, with many families and residents feeling well-cared for and supported. The staff's dedication and the facility's environment are frequently praised. However, there are areas for improvement, particularly in food service and addressing specific care needs for less independent residents.