The Cottages Of Fox Lake

Positive Reviews:

• Staff were praised for their quick response during a resident's medical emergency, ensuring timely hospital care.
• Many reviewers highlighted the welcoming and family-like atmosphere, with special mentions of the patience and helpfulness of the staff during the moving-in process.
• The facility was described as clean, beautiful, and impressive, with staff treating residents like family.
• Several reviews appreciated the care and engagement provided to residents, especially those in memory care, noting the staff's efforts to keep residents safe and engaged during the pandemic.
• One reviewer noted improvements in cleanliness and resident engagement under new management.
• Staff friendliness and the home-like community atmosphere were frequently mentioned as positives.

Negative Reviews:

• One review criticized the facility for a lack of respect towards employees and residents.
• Concerns were raised about a resident developing rashes due to inadequate care.
• Another review expressed concerns over the lack of staff visibility and engagement activities for residents, suggesting the need for more stimulating environments.
• A contractor reported not being paid for work done at the facility.

Mixed Reviews:

• While most reviews were positive, highlighting the care, cleanliness, and family-like atmosphere, some raised serious concerns about resident care and staff management.