The Cottages At University Place

The Cottages have received numerous positive reviews from family members of residents, praising the facility for its beautiful environment, attentive and compassionate staff, and the quality of care provided. Many have noted the facility's clean atmosphere, good food, and the ability to relax in lovely outdoor areas. The administrative team is highlighted for their attentiveness and support during sensitive transitions, making families feel reassured about the care their loved ones receive.

Several reviews specifically commend the director, Marysusan, for her advocacy, compassion, and professionalism, noting her positive impact on both residents and staff. Families appreciate the facility's efforts to make residents feel at home, providing a sense of safety and respect. Special occasions like Thanksgiving and Christmas are celebrated to ensure residents and their families enjoy festive times together.

However, there are concerns regarding recent administrative turnover and the professionalism of some staff members. One review expressed dissatisfaction with the handling of complaints and the quality of administrative oversight. Another potential client was deterred by perceived drama and unprofessional behavior in response to negative feedback.

Despite these concerns, the majority of feedback is overwhelmingly positive, with many recommending The Cottages as a caring and suitable place for loved ones with memory care needs. The community is described as a place where residents are well-cared for, loved, and where families can find peace of mind.