The Cottages At Mill Creek

Positive Reviews:

• Offers both assisted and independent living with a variety of entertainment options. Clients seem happy and the environment is clean.
• Staff described as friendly, caring, and professional, especially in long-term memory care.
• Employees express satisfaction working there, citing a caring and compassionate team, and a commitment to resident care.
• Management is praised for working closely with staff and families, and for maintaining a clean and well-staffed environment designed with memory care in mind.
• Some reviewers highlight the compassionate care and dedication of the staff, even in the face of challenges inherent in memory care.

Negative Reviews:

• One review strongly advises against the facility, citing neglect, dietary issues, unattended medical needs, and potential Medicaid fraud.
• Concerns about understaffing, neglect, and poor management practices, including high staff turnover and lack of empathy from management.
• Reports of unsanitary conditions, such as residents being left in soiled undergarments and cottages smelling of urine.
• Allegations of resident neglect and abuse, including physical and verbal mistreatment by staff.
• Complaints about difficulty in communication with residents and management's slow response to inquiries and concerns.

Mixed Feedback:

• Some employees and family members report positive experiences, praising the care and environment.
• Others, including former employees and family members, report negative experiences, highlighting issues with care, staffing, and management.

Overall, the reviews of The Cottages at Mill Creek present a mixed picture, with some expressing satisfaction with the care provided and others raising serious concerns about the facility's operations and treatment of residents.