The Cottages At Marysville

Positive Reviews:

• Staff described as loving, kind, and hardworking, ensuring residents are well cared for in a clean and cheerful environment.
• Management praised for being selective with resident admissions to maintain a non-combative environment.
• High levels of compassion, care, and attentiveness to residents' needs reported, with good communication with families.
• Professionalism and consistency in care highlighted, with a safe and comfortable environment for residents with memory issues.
• Some reviews commend the facility for its cleanliness, organization, and the strong bond between caregivers and residents.

Negative Reviews:

• Several reviews criticize management, particularly mentioning negligence and a lack of care for residents and staff.
• Accusations of profit over safety, with claims of not informing staff or families about a COVID outbreak, leading to sickness and death.
• Concerns about understaffing leading to neglected hygiene, missed showers, and residents being left alone for long periods.
• Reports of frequent falls among residents and an overall unsafe environment described as being like a "horror movie".
• Former employees express dissatisfaction with the work environment, citing favoritism and safety concerns.

Mixed Reviews:

• While some reviews praise the care and environment, others express heartbreak over perceived neglect and call for more staff and honest management.
• Discrepancies in experiences, with some families and professionals highly recommending the facility, while others warn against it based on safety and management concerns.