The Cottages At Edgewood

Positive Reviews:

• Many reviewers praise the staff's dedication and care, highlighting their genuine interest in residents' well-being.
• Several employees and family members have noted a positive change in management and the overall environment.
• Some reviews mention specific instances of staff going above and beyond, such as dancing with residents and ensuring their safety.
• The facility is described as clean, with a nice outdoor space for residents to enjoy.
• Family members appreciate the communication from staff regarding their loved ones' care and any necessary changes.

Negative Reviews:

• One review strongly criticizes the management, alleging neglect and abuse, and claims that staff concerns are dismissed.
• There are complaints about the lack of sick pay, PTO for illness, and inadequate responses to the COVID-19 pandemic.
• A family member expresses outrage over the care their grandmother received, specifically mentioning a severe rash that was allegedly ignored until it became serious.
• Another review details a family's dissatisfaction with how a resident with dementia was handled, claiming the facility was unprepared to manage her care needs.
• One employee describes the workplace environment as hostile, with a lack of teamwork among the staff.

Mixed Feedback:

While many reviews highlight the caring nature of the staff and the quality of the facility, there are significant concerns regarding management practices, staff treatment, and specific instances of care. Prospective residents and employees may want to consider these mixed reviews carefully.