The Cottages At Chapel Creek

Positive Reviews:

• Many reviewers describe the senior living homes as the best in North Texas, highlighting the exceptional staff and management.
• Facilities like The Cottages at Chapel Creek are praised for their aesthetically pleasing environment, quality of staff, and commitment to providing high-quality care.
• Several reviews commend the facility for its attentive and caring staff, well-planned activities, and the overall loving and safe environment provided for residents.
• The introduction of a new chef, Eric Marazzi, is celebrated for his positive impact on both residents and employees.
• Family members of residents express gratitude for the compassionate care, engaging activities, and the beautiful, well-managed facilities.

Negative Reviews:

• Some reviews raise concerns about potential racial biases and a hostile work environment created by management.
• Complaints about the facility being unorganized, with issues such as combative residents, lack of housekeeping, and insufficient staffing.
• Criticism towards management for not protecting workers from disrespectful family members of residents and for not respecting caregivers' personal emergencies.
• Concerns about the facility's ability to retain staff, with reports of frequent quitting and a lack of activities for residents.
• Warnings from some reviewers advising against sending loved ones to the facility due to perceived neglect and poor management.

Mixed Feedback:

• While many reviews praise the facility for its care and environment, some highlight significant management and staffing issues.
• Discrepancies in experiences suggest that while some find the care and environment exceptional, others have had negative experiences, particularly with management and staff treatment.