The Cottages At Chandler Creek

Positive Reviews:

• One reviewer shared a heartfelt experience at The Cottages in Chandler Creek, highlighting the exceptional support and care provided by the staff and supervisors for their mother over almost 5 years. They described the staff as family and praised the facility for making their mother feel at home.
• Another review praised the cleanliness of the facility and the dedication of the staff, who have been working there for years. The reviewer appreciated the events organized for residents and the caring nature of the caregivers.
• A family member expressed gratitude for the care their non-verbal mother received, noting she was always clean and well cared for.
• A reviewer thanked The Cottages for the compassionate and humane care their father received, highlighting the facility's no-restraints policy and the staff's innovative approach to ensuring his safety and comfort.

Negative Reviews:

• Several reviews criticized the management and leadership at the facility, describing the executive director as unprofessional and accusing the management of gossiping and disrespect.
• Complaints about poor caregiver training, lack of support for staff, and unresponsive management were common among negative reviews.
• Some reviewers reported unsanitary conditions, including residents being left in wet clothing and rooms smelling of urine.
• Concerns were raised about the facility's responsiveness to phone calls for checking on relatives, suggesting communication issues.
• One reviewer, a former aide, described the work environment as overburdened and claimed that the residents suffer as a result.
• A nurse with 25 years of experience shared a negative experience with the executive manager's style, likening it to bullying over trivial matters.