The Cottage Extended Care

Reviews of The Cottages reveal a mixed bag of experiences, ranging from high praise for the nursing staff's care and compassion to severe criticisms regarding the facility's management, communication, and overall care quality.

• Several reviewers commend the nursing staff for their exceptional care, especially during challenging times such as the COVID-19 pandemic. They highlight the staff's dedication to both the residents and their families.
• Positive changes in management and staff have been noted, with some reviewers recommending the facility based on these improvements.
• However, there are significant concerns about the facility's operations, including allegations of poor communication with families, inadequate care leading to health issues, and a lack of responsiveness to residents' needs.
• One reviewer detailed a troubling experience with a false positive COVID-19 test result leading to unnecessary quarantine and job loss, criticizing the facility's handling of the situation.
• Concerns about the facility's cleanliness, staffing levels, and the professional conduct of its employees have been raised, with some reviewers advising against placing loved ones in the care of The Cottages.
• Despite some positive feedback about the facility's environment and the care provided by certain staff members, there are alarming reports of neglect, mistreatment, and a lack of proper medical care.
• Some reviewers express dissatisfaction with the facility's discharge planning and follow-up care, sharing distressing stories of loved ones suffering due to inadequate support and communication.

In summary, while there are instances of commendable care and improvements under new management, The Cottages also faces serious criticisms concerning the quality of care, staff conduct, and facility management. Prospective residents and their families are advised to consider these reviews carefully.