The Citadel Winston Salem

Reviews of the senior living facility present a mixed picture, with some expressing severe dissatisfaction while others praise the staff and environment.

• Several reviews criticize the facility for poor hygiene, unprofessional staff behavior, and a lack of care for residents. Complaints include difficulty in transferring residents to other facilities, toxic work environment, and negligence towards residents' needs.
• Some employees and relatives of residents have reported a high turnover of administrative staff, unattended residents, and a general lack of compassion and professionalism from the staff. There are also allegations of mistreatment and neglect, with one review specifically advising legal action against a nurse.
• On the positive side, there are reviews that commend the facility for its cleanliness, compassionate staff, and improvements in management and care. New staff members in management and nursing are credited with making significant positive changes.
• Several reviewers express satisfaction with the care their loved ones received, highlighting the dedication and hard work of the staff. They appreciate the interaction between staff and residents, and some have recommended the facility based on their positive experiences.
• There are also positive remarks about the facility's environment, with mentions of a great team of professionals, a caring and compassionate approach to healthcare, and an effective activities director and staff who significantly improve residents' quality of life.

In summary, while there are serious concerns raised by some reviewers regarding the care and management of the facility, others have had positive experiences, praising the staff and the improvements made. Prospective residents and their families may want to consider these mixed reviews carefully.