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The Citadel Of Northbrook
3300 Milwaukee Ave., Northbrook, IL 60062
For Pricing & Availability
(800) 780-8101To Reach a Resident
(847) 795-9700Estimated Pricing
Price Comparison
The Citadel Of Northbrook Description
The Citadel Of Northbrook is a community that offers memory care, nursing care, respite care and rehabilitation and is about 3.1 miles outside the town of Prospect Heights, Illinois. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 8.3 out of 10 making it the 9th highest rated community in the city out of 11 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Northbrook
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Northbrook
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Many reviewers highly recommend Citadel, praising the outstanding, professional, kind, and caring staff.
- The facility is described as well-kept, clean, and organized, with a pleasant interior.
- Communication with staff, especially in updates regarding residents, is highlighted as friendly, knowledgeable, and helpful.
- Several reviewers express satisfaction with the quality of care, rehabilitation services, and the physical therapy team.
- Some reviews note the facility's cleanliness and the friendly, caring nature of both the clinical and administrative teams.
- One reviewer appreciates the home-like environment and the comfort, independence, and happiness offered to residents.
Negative Reviews:
- Some reviews criticize the facility for being unclean, with old and never remodeled infrastructure, and for providing poor quality food.
- There are complaints about the professional level of caregivers, with allegations of neglected resident care, such as infrequent showers and lost medications.
- Issues with management and staff, including unprofessional behavior and failure to address resident needs adequately, are mentioned.
- One reviewer had a particularly negative experience regarding the handling of a resident with severe dementia, including threats of discharge to a mental hospital.
- Concerns about the facility's ability to arrange necessary transportation for medical appointments and treatments are raised.
Mixed Reviews:
- While some reviews praise the staff and the care provided, others express dissatisfaction with the level of attention and assistance given to residents, especially those unable to advocate for themselves.
- Communication challenges during Covid, particularly for non-English speaking residents, are mentioned as an area needing improvement.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: April 28, 1999
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 158
Total current residents: 136
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: None
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 3
Number of payment denials: 2
Number of fines: 4
Total cost of fines: $32830
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-24 | 2023-02-13 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2023-01-24 | 2023-02-13 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2023-01-24 | 2023-02-13 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2023-01-24 | 2023-02-13 | E | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2023-01-24 | 2023-02-13 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2023-01-24 | 2023-02-13 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-01-24 | 2023-02-13 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-01-24 | 2023-02-13 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2023-01-24 | 2023-02-13 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2023-01-24 | 2023-02-13 | F | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-01-24 | 2023-02-13 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-03-03 | 2022-04-01 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-03-03 | 2022-04-01 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-03-03 | 2022-04-01 | E | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2022-03-03 | 2022-04-01 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-03-03 | 2022-04-01 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-03-03 | 2022-04-01 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-03-03 | 2022-04-01 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-03-03 | 2022-04-01 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-10-23 | 2019-11-22 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2019-10-23 | 2019-11-22 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2019-10-23 | 2019-11-22 | F | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-10-23 | 2019-11-22 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-10-23 | 2019-11-22 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2019-10-23 | 2019-11-22 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2019-10-23 | 2019-11-22 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-10-23 | 2019-11-22 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-31 | 2022-11-14 | C | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2023-01-20 | 2023-02-09 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2023-01-20 | 2023-02-09 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2023-01-20 | 2023-02-09 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-01-20 | 2023-02-09 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-01-20 | 2023-02-09 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2023-01-20 | 2023-02-09 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-01-20 | 2023-02-09 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2023-01-20 | 2023-02-09 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2023-01-20 | 2023-02-09 | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-01-20 | 2023-02-09 | D | Nursing and Physician Services Deficiencies | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| 2023-01-20 | 2023-02-09 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2023-01-20 | 2023-02-09 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-01-20 | 2023-02-09 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-01-20 | 2023-02-09 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-19 | 2022-02-08 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-10-21 | 2021-11-03 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-03 | 2022-03-17 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-03-03 | 2022-03-17 | D | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| 2020-12-10 | 2021-01-15 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-17 | 2020-12-22 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-23 | 2020-12-22 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-10-18 | 2019-11-08 | D | Quality of Life and Care Deficiencies | Honor each resident's preferences, choices, values and beliefs. |
| 2019-10-18 | 2019-11-08 | D | Nutrition and Dietary Deficiencies | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-11-17 | $10,000 |
| 2021-07-12 | $655 |
| 2021-07-12 | $650 |
| 2021-10-21 | $7,615 |
| 2021-10-21 | $11,715 |
| 2022-01-19 | $14,560 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-11-17 | 23 |
| 2022-01-19 | 35 |
| 2022-01-19 | 34 |
What is in the Neighborhood
- The closest city is Prospect Heights which is 3.1 miles away and has a population of 16,386 (small town).
- The average income is $212,080, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 25
- Average Temperature: 52.1
- Day Breakdown: The area gets 136 days of rain, 45 days of snow and 183 days of sun
- Precipitation: 2.1 inches a year
- The crime rate is 0.93 per 100 people which is very low compared to other cities.
- Violent Crime: 0.16 incidents per 100 people
- Property Crime: 0.46 incidents per 100 people
- Drug-Related Crime: 0.05 incidents per 100 people
- The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
- Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
H Mart
0.2 miles awayMariano's
1.2 miles awayJewel-Osco
1.8 miles awayJoong Boo Market
2.2 miles awayAldi
2.8 miles awayTransportation
Prospect Heights
1.5 miles awayBus Stations
Old World Industries
0.2 miles awayAllstate South Building
0.6 miles awayAllstate North Building
0.6 miles awayMilwaukee & Lake
0.6 miles awayRiver Road & Seminole
0.8 miles awayBanks
Chase
1.7 miles awayBank of America
1.8 miles awayDevon Bank
1.8 miles awayGlenview State Bank
2.4 miles awayPNC Bank
2.6 miles awayHospitals
Glenbrook Hospital
1.0 miles awayPresence Holy Family Medical Center
2.5 miles awayLurie Children’s Hospital of Chicago
3.7 miles awayAdvocate Lutheran General Hospital
3.9 miles awayNorthwest Community Hospital
6.0 miles awayPharmacies
CVS Pharmacy
1.1 miles awayWalgreens
1.8 miles awayDentists
Glenbrook Family Dental
1.8 miles awayJT Family Dental
2.5 miles awayFamily Dental Practice
3.1 miles awayGraber & Gyllenhaal Orthodontics
3.2 miles awayBrite Bite Dental
3.3 miles awayParks
Indian Trail Park
0.6 miles awayKennicott Grove
0.7 miles awayIndian Ridge Park
0.8 miles awayBurning Bush Park
0.9 miles awayBurning Bush Community Center.
1.0 miles awayPlaces of Worship
BAPS SwamiNarayan Sanstha Temple
19.8 miles awayRoberts Temple Church of God in Christ
22.8 miles awayShopping
Golf Mill Shopping Center
3.4 miles awayNorthbrook Court
5.0 miles awayDempster Commons
6.3 miles awayFashion Outlets of Chicago
8.1 miles awayWoodfield Mall
8.7 miles awayCulture
Norman E. Watson Autotorium
1.4 miles awayLyceum
1.5 miles awayGallery Park Amphitheatre
3.0 miles awayDes Plaines Theater
3.5 miles awayOil Lamp Theater
4.3 miles awayRestaurants
North Branch
0.6 miles awayIron Age Glenview
0.6 miles awayEllys Pancake House
0.7 miles awayMarco's Pizza
1.6 miles awayCafe Lucci
2.3 miles awayGet exact pricing & check availability
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