📞 Call for pricing and availability: (800) 780-8101
The Citadel Mooresville
550 Glenwood Dr, Mooresville, NC 28115
For Pricing & Availability
(800) 780-8101To Reach a Resident
(704) 664-7494Estimated Pricing
Price Comparison
The Citadel Mooresville Description
The Citadel Mooresville is a very large 160 bed community that offers assisted living, nursing care, skilled nursing and rehabilitation and is located in the town of Mooresville, North Carolina and is part of the Accordius Health network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 6.9 out of 10 making it the 5th highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Mooresville
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Mooresville
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Mooresville
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the nursing home present a mixed picture, with several concerns raised by family members and visitors, but also some positive experiences shared by staff and relatives of residents.
- Several reviewers have expressed concerns about understaffing, cleanliness, and the overall condition of the facility, stating it does not match the images presented online. There are reports of the facility being dirty and having a foul odor, along with broken equipment.
- There are serious allegations of neglect and unprofessional behavior, including delayed administration of medication, lack of responsiveness to call buttons, and inadequate care leading to health deterioration and, in one case, the death of a resident shortly after transfer to the facility.
- Concerns about safety protocols were raised, including an unmanned entrance allowing entry without masks and outdoor seating in poor condition.
- Some reviews highlight positive aspects, such as a welcoming and clean environment, professional and friendly staff, and effective rehabilitation services. These reviews often come from staff members or relatives of residents who had a satisfactory experience.
- There are mentions of recent improvements, including renovations and a change in ownership, which some believe have positively impacted the facility.
- However, there are also reports of poor communication, with staff described as unprofessional and unresponsive, and issues with the administration of medication and dietary needs not being met promptly.
In summary, while there are instances of positive feedback regarding care and the environment, significant concerns about staffing, cleanliness, safety, and professionalism dominate the reviews. Prospective residents and their families may want to consider these factors carefully.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
1
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: June 23, 1988
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 130
Total current residents: 98
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 33
Number of payment denials: 0
Number of fines: 8
Total cost of fines: $274180
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-10 | 2022-11-07 | D | Construction Deficiencies | Meet other general requirements. |
| 2022-08-10 | 2022-11-07 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2022-08-10 | 2022-11-07 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-08-10 | 2022-11-07 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-08-10 | 2022-11-07 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-08-10 | 2022-11-07 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-08-10 | 2022-11-07 | F | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2022-08-10 | 2022-11-07 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-08-10 | 2022-11-07 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-08-10 | 2022-11-07 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2022-08-10 | 2022-11-07 | F | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2022-08-10 | 2022-11-07 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2022-08-10 | 2022-11-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2022-08-10 | 2022-11-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-08-10 | 2022-11-07 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2021-05-05 | 2021-05-21 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-11-13 | 2019-12-20 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-11-13 | 2019-12-20 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-11-13 | 2019-12-20 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-11-13 | 2019-12-20 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2019-11-13 | 2019-12-20 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-11-13 | 2019-12-20 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-01-05 | $6,893 |
| 2018-06-20 | $229,942 |
| 2020-08-14 | $9,773 |
| 2021-01-15 | $7,348 |
| 2021-04-15 | $4,615 |
| 2021-11-29 | $95,960 |
| 2021-11-29 | $14,664 |
| 2021-11-29 | $96,995 |
| 2021-11-29 | $14,508 |
| 2022-07-15 | $115,260 |
| 2022-09-20 | $15,593 |
| 2022-09-20 | $15,775 |
| 2023-02-07 | $9,750 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2018-01-05 | 6 |
| 2018-06-20 | 2 |
What is in the Neighborhood
- The closest city is Mooresville which is 1.1 miles away and has a population of 36,009 (mid sized town).
- The average income is $69,575, which is high compared to other zip codes.
- Weather
- High Temperature: 83
- Low Temperature: 42
- Average Temperature: 63.4
- Day Breakdown: The area gets 166 days of rain, 5 days of snow and 193 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 6.74 per 100 people which is very high compared to other cities.
- Violent Crime: 1.44 incidents per 100 people
- Property Crime: 2.44 incidents per 100 people
- Drug-Related Crime: 1.8 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Walmart Neighborhood Market
1.1 miles awaySave-A-Lot
1.2 miles awayFood Lion
1.5 miles awayALDI
2.0 miles awayWalmart Supercenter
2.9 miles awayTransportation
Kannapolis Rotary Station
10.9 miles awayKannapolis
11.5 miles awayBus Stations
Griffith Street at Main Street
5.1 miles awayGriffith Street at Watson Street
5.1 miles awayMain Street at Griffith Street
5.2 miles awayWatson Street at Griffith Street
5.2 miles awayDepot Street at Jackson Street
5.3 miles awayBanks
Wells Fargo
1.0 miles awayBank of America
1.1 miles awayFirst Bank
1.1 miles awayYadkin Bank
2.7 miles awayFirst Citizens Bank
2.7 miles awayHospitals
Lake Norman Regional Medical Center
2.8 miles awayNovant Health Huntersville Medical Center
11.5 miles awayCarolinas HealthCare System NorthEast
14.6 miles awayFASTMED URGENT CARE
15.9 miles awayIredell Memorial Hospital
16.3 miles awayPharmacies
CVS
1.1 miles awayHealth Smart Pharmacy
1.2 miles awayRite Aid
1.7 miles awayCannon Pharmacy
2.0 miles awayWalgreens
3.8 miles awayDentists
Lake Norman Dentistry
2.7 miles awayMooresville Family & Emergency Dentistry
3.6 miles awayFriendly Dental
3.9 miles awayLineberger Orthodontics
8.9 miles awayTrinity Dental Center
12.9 miles awayParks
Edgemoor Park
0.4 miles awayWillow Valley Park
0.6 miles awayNesbit Park
0.6 miles awayLiberty Park
0.7 miles awayMoor Ballfield
0.9 miles awayPlaces of Worship
St. Mary's Chapel
24.4 miles awayShopping
Concord Mills
14.4 miles awayCarolina Mall
14.5 miles awayNorthlake Mall
15.1 miles awaySignal Hill Mall
15.6 miles awayWest End Plaza
18.5 miles awayCulture
Duke Family Performance Hall
5.1 miles awayTyler-Tallman Hall
5.3 miles awayWooden Stone
5.7 miles awayFairhaven Theatre
9.8 miles awayEdgewood Theatre
9.8 miles awayRestaurants
Alino Pizzeria
0.8 miles awayTaquila’s
0.9 miles awayTrackside
0.9 miles awayRichard's Coffee Shop
1.0 miles awayWholesome Subs
1.0 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of NC. It is a very large-sized community with 160 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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