The Chelsea At Toms River

Positive Reviews:

• Many reviewers praise the great staff and facilities at Chelsea, highlighting the friendly and caring nature of the staff.
• Several families have had great experiences, particularly noting the helpfulness and kindness of specific staff members during the intake process and in making residents feel welcomed and secure.
• The management and medical staff are described as excellent, with a variety of activities, large rooms, and amenities such as in-house primary care doctors, physical therapy, a movie theater, and a hair salon.
• Some reviewers specifically recommend Chelsea for the care of their loved ones, appreciating the effort to make residents feel at home and cared for.

Negative Reviews:

• There are complaints about poor customer service and a decline in the quality of care, with some reviewers stating that the facility has changed for the worse.
• Incidents of neglect and safety concerns have been reported, including a resident's jewelry being stolen and another suffering a fall without timely assistance.
• Understaffing issues on the memory care floor have been noted, along with rude and insensitive behavior from the administration towards families during difficult transitions.
• Complaints about the quality of food and cleanliness have been raised, with some residents experiencing issues with room service and overall hygiene.

Mixed Reviews:

While many families have had positive experiences with the care and facilities at Chelsea, others have faced significant challenges, including concerns about safety, staff behavior, and the quality of services provided. Prospective residents and their families may want to consider these varied experiences when making a decision.