The Chelsea At Shrewsbury

The reviews for Chelsea at Shrewsbury present a mixed picture of the facility, with some highlighting its beauty, caring staff, and excellent management, especially during the pandemic. Many appreciate the professional and friendly staff, the beautifully designed building, and the range of activities available for residents. The commitment to providing exceptional care and maintaining excellent communication during difficult times, such as the COVID-19 pandemic, has been particularly praised.

However, there are significant concerns raised by some reviewers. Issues include poor design with little outdoor seating near a busy highway, making it difficult for residents to enjoy the outdoors or have conversations due to noise and harsh afternoon sun. There have been complaints about the lack of phone and TV services for extended periods, and some residents reportedly feel confined due to the limited outdoor space. The facility's handling of COVID-19 has also been criticized, with one reviewer blaming the facility for a loved one's death due to an outbreak.

While some describe the facility as a "luxury cruise ship for seniors" with attentive and friendly staff, others express extreme dissatisfaction, describing it as a "pretty warehouse" and criticizing the front desk for being unhelpful and rude, especially in facilitating communication with quarantined residents.

Overall, the reviews suggest that while Chelsea at Shrewsbury has many strengths, including its staff and amenities, there are serious concerns about its design, outdoor space, and some aspects of its management, particularly in relation to handling the pandemic and communication with residents and their families.