The Chelsea At Montville

Summary of Reviews:

• Several reviewers expressed dissatisfaction with the facility's assessment process, staff attitude, and follow-up communication, highlighting instances where the care provided did not meet the needs or expectations set during the admission process.
• Concerns were raised about the facility's ability to prevent accidents, with one reviewer mentioning a serious injury that occurred during their friend's stay.
• On a positive note, many reviewers praised the facility for its cleanliness, the professionalism and compassion of its staff, and the quality of care provided to residents. Positive experiences include attentive support staff, competent nurses and physical therapists, and engaging activities for residents.
• Some reviewers specifically appreciated the facility for accommodating residents under difficult circumstances, providing a welcoming environment for both the residents and their pets, and ensuring the well-being of residents during health challenges like COVID-19.
• The facility was commended for its renovations, making common areas clean, bright, and well-kept, and for the personal touches and attentiveness shown during the intake process.
• Family members and friends of residents noted the peace of mind they felt knowing their loved ones were in good care, highlighting the staff's helpfulness and the positive impact on their relatives' health and happiness.