The Chateau On Capitol Avenue

Positive Experiences:

• A mobile retail and alterations shop owner had an awesome experience teaching a sewing class to residents, highlighting the inviting atmosphere and courteous staff.
• One resident praised the transition from independent to assisted living, appreciating the care, wide range of activities, and helpful staff across departments.
• A visitor, assisting a client through an outside agency, commended the cleanliness, decor, and the staff's personal interaction with residents, noting the high-quality food and supportive environment.
• A reviewer appreciated the beautiful building, lovely residents, and co-workers, enjoying their experience at the facility.
• The father of a reviewer is living there, and the reviewer expressed relief and satisfaction with the care provided.

Negative Experiences:

• One review detailed a decline in care and communication during a change in ownership, leading to a resident's health deterioration and eventual death.
• Complaints about staff turnover, rent increases during the pandemic, poor food quality, and inadequate parking were mentioned, alongside an overall dissatisfaction with customer service.
• A reviewer reported rude staff behavior and physical harm to a resident, leading to the resident's removal and legal action.
• Another visitor noted a decline in staff attitudes over time, with residents expressing concerns about infrequent checks and poor hospitality care.