The Chateau At Gardnerville

Positive Reviews:

• Residents appreciate the cozy, updated rooms and the beautiful views of the Sierras.
• The staff is consistently described as warm, caring, friendly, and kind, often greeting residents by name and serving food with cheerful smiles.
• Family members note the high level of care provided to their loved ones, including recognition and a seamless process for adjusting levels of care as needed.
• The facility is clean, modern, and well-maintained, with a variety of high-quality food options.
• There are plenty of activities for residents, contributing to a vibrant community atmosphere.
• Some reviewers have had long-term positive experiences, citing the staff and management's flexibility, respect, and the feeling of being part of a family.

Negative Reviews:

• There are reports of neglect in the Memory Care unit, including incidents where a resident's accident was not promptly cleaned up and medication management issues.
• Some reviewers found the care to be unprofessional, with complaints about the quality of food and the overall value for the cost.
• There were instances of poor communication regarding residents' health and well-being, including falls and changes in eating and drinking habits.
• Concerns were raised about the adequacy of the facility's assessment of residents' needs and the appropriateness of the care provided.
• One reviewer reported delays in meal and medication delivery, questioning the reliability of the service.

Conclusion:

While many reviews of The Chateau Gardnerville are overwhelmingly positive, praising the staff, facilities, and care provided, there are significant concerns raised in some areas, particularly regarding the Memory Care unit. Prospective residents and their families should consider these reviews carefully and possibly seek further information or clarification from the facility.