The Canopy At Harper Lake

Many reviews highlight the clean, inviting, and beautiful facilities of the Canopy at Harper Lake, praising its friendly and courteous staff. Residents and their families appreciate the regular events, tasty meals, and activities like mini-golf that make it feel like home. The community is described as one big family where residents are well taken care of and happy.

However, there is a concerning review regarding the memory care unit, detailing neglect, abuse, and a lack of trained staff for dementia care. This review mentions constant staff turnover, unaddressed complaints, and a lack of substantial changes despite management promises.

On a positive note, an updated review mentions major improvements in care, food quality, staffing, and the presence of more licensed nurses. Many express their love for working at the Canopy, highlighting a warm, welcoming environment, and a great place to work with a supportive management team. The residents are described as amazing, contributing to a joyful and thriving community atmosphere.

One negative review from a food delivery perspective mentions an incident of stolen food and dishonesty when addressed. This contrasts sharply with the overall positive feedback about the facility's cleanliness, welcoming staff, and the quality of resident care and activities.

Overall, the Canopy at Harper Lake receives high praise for its environment, staff, and resident satisfaction, with a notable exception in the memory care unit that raises concerns about the quality of specialized care.