The Canopy at Azalea Grove

Positive Reviews:

• Many reviewers praise the clean, welcoming atmosphere of the community, highlighting the delicious food and engaging activities such as SRI University for continued learning.
• Staff at The Canopy are commended for making residents and their families feel like part of a family, especially noted in the memory care unit.
• Several reviews mention the caring and knowledgeable staff, particularly in dealing with dementia, and the effort made to make residents feel warm and welcome.
• Personal touches by staff members, such as hanging a resident's Army service photo, are appreciated, as well as the variety of activities and services provided to residents.
• The facility is consistently described as clean, with a friendly, patient, and kind staff. Residents feel at home and well-cared for.

Negative Review:

• One review raises concerns about the facility being consistently short-staffed, leading to slow aid response times and high staff turnover. The reviewer also mentions a lack of action from the owning corporation to address these issues, describing the environment as toxic.

Overall:

The majority of reviews for The Canopy are highly positive, with many families and residents expressing satisfaction with the care, environment, and staff. However, there is a significant concern regarding staffing levels and management response to issues. Prospective residents and their families may want to consider these points and possibly discuss them with the facility for clarification or reassurance.