The Bristal At White Plains

The Bristal Assisted Living at White Plains receives mixed reviews, highlighting both its strengths and areas for improvement. Many reviewers praise the facility for its beautiful, clean, and well-kept environment, likening it to a five-star hotel or a small country club. The rooms are described as spacious, bright, and airy, offering residents a comfortable and private living space. The facility offers a variety of activities, including card games, trips, shows, and even a Broadway theater experience, though the specific theater name is often forgotten. The dining experience is generally well-received, with fresh salads, a variety of options, and good coffee noted.

Staff interactions, however, receive mixed feedback. While some reviewers find the staff to be nice, pleasant, and knowledgeable, others describe encounters with unprofessional and apathetic staff members. Concerns about staff attitudes, including being rushed off the phone and receiving poor customer service, are mentioned. Additionally, there are reports of theft, including jewelry and wallets, which raises concerns about security and trust within the facility.

Despite these concerns, many residents and their families express satisfaction with the care provided. The facility is described as cheerful, with enough activities to keep residents engaged. The staff is praised for being warm, friendly, and willing to communicate with families. The physical environment is noted for being bright, cheery, and spotless. However, the cost of living in the facility is mentioned as a significant factor, with some reviewers noting it as expensive.

Overall, while The Bristal Assisted Living at White Plains is commended for its physical environment and some aspects of resident care, the feedback suggests a need for improvement in staff professionalism and security measures to address theft concerns.