The Bristal At Westbury

The Bristal has received mixed reviews from residents and their families. Some highlight the immaculate cleanliness of the facility and the outstanding care provided by staff, praising the professionalism, kindness, and attentiveness of everyone from the director to the nurses and front desk staff. Many appreciate the variety of activities available, the quality of the food, and the sense of community and family that the Bristal fosters.

However, there are concerns regarding the consistency of care and management. Some reviews mention false promises, canceled events, and a lack of communication between the Bristal and families. Concerns about understaffing, particularly in the medical department, have been raised, with one review mentioning a situation that led to unnecessary hospitalization. Additionally, there are complaints about ongoing construction and maintenance issues, including problems with elevator availability and unpleasant odors outside the building.

While many reviews are positive, noting that residents thrive, enjoy social activities, and receive excellent care, others advise caution. Potential residents and their families are encouraged to get all promises in writing, inquire about additional fees, and visit multiple times to ensure the facility meets their expectations. Despite the criticisms, some residents express regret for not choosing the Bristal sooner, enjoying the activities, the community, and the staff's support.

Overall, the Bristal at Westbury offers a mix of positive experiences with some areas for improvement. Prospective residents and their families should carefully consider both the positive aspects and the concerns raised in these reviews.