The Bristal At Wayne

Positive Reviews:

• Many reviewers highlight the caring, compassionate, and patient staff, describing the environment as family-like and the care as exceptional.
• Facilities are praised for being clean, modern, and resort-like, with excellent amenities such as food, recreation, and programs specifically for Alzheimer/Dementia care.
• Several reviews mention the positive impact of the move to The Bristal on their loved ones, noting improvements in their quality of life and the kindness shown by everyone from the administration to the day-to-day staff.
• One reviewer, a concierge at The Bristal, expresses personal satisfaction in making residents and their families happy, emphasizing the community's focus on positivity and support.

Negative Reviews:

• Some reviews criticize the administration and finance team, describing them as unhelpful, non-responsive, and focused on billing rather than care.
• Issues with billing and communication, especially regarding Medicaid and refunds, are mentioned as significant problems, with some families experiencing delays and lack of transparency.
• A reviewer reports a decline in care quality following a hospitalization, leading to the decision to remove their loved one from the facility.

General Feedback:

• The majority of reviews are overwhelmingly positive, with families expressing gratitude for the care their loved ones received and the peace of mind provided by the staff and facilities.
• The Bristal is commended for its cleanliness, quality of food, and the range of activities and amenities available to residents.
• While there are some concerns regarding administrative and financial aspects, the care and community environment are consistently praised.