The Bristal At Massapequa

Residents and their families have shared a mix of experiences at the Bristal, ranging from highly positive to concerning. Many reviews praise the facility for its cleanliness, elegance, and the variety of activities and trips offered to residents. Staff members, including front desk personnel, aides, and the activities department, are frequently mentioned for their professionalism, attentiveness, and kindness. Special events like Zoom birthday parties during the COVID-19 pandemic have been well-coordinated and appreciated.

However, some reviews highlight issues with management, describing them as unhelpful and in some cases, causing good employees to leave. Concerns about missing items and additional fees without clear justification have also been raised. Despite these issues, many families express gratitude for the care their loved ones receive, particularly in the Reflections unit, which specializes in care for residents with more intensive needs.

Facility amenities such as dining, entertainment, and cleanliness receive high marks, contributing to a sense of community and well-being for residents. The staff's efforts to create a welcoming and caring environment are often noted, with specific praise for their ability to make residents feel valued and at home.

While some reviews mention challenges with certain staff members or management practices, the overall sentiment is that the Bristal at Massapequa provides a supportive and engaging living environment for seniors. Families considering the facility are encouraged to visit and speak with both staff and current residents to gain a comprehensive understanding of the community.