The Bristal At Lake Success

The Bristal at Lake Success has received mixed reviews from residents, their families, and staff. Some have praised the facility for its welcoming environment, engaging activities, and the quality of care provided to residents. Positive comments highlight the facility's cleanliness, the friendly and caring nature of the staff, and the sense of community among residents. Activities such as daily movies, live music, patio barbecues, and scheduled excursions are appreciated, contributing to an improved quality of life for residents.

However, there have been significant concerns raised regarding the management and operational aspects of the facility. Issues such as high staff turnover across various departments, unreliable medication management, and lack of communication with families have been noted. Some reviews have criticized the facility for not providing services as promised, including the mismanagement of wellness and medication protocols, and a lack of transparency and responsiveness from the administration.

Concerns have also been raised about the facility's policies and infrastructure, including the presence of unrestricted computer rooms which may pose risks to residents with memory care needs. Additionally, there have been complaints about the facility's visitor policies, particularly during holidays, which have caused distress to families wanting to visit their loved ones.

While some employees have expressed satisfaction with their work environment and opportunities for advancement, others have criticized the facility for not offering competitive wages despite the high costs charged to residents. The discrepancy between the cost of living at the facility and the compensation provided to staff has been a point of contention.

Overall, the Bristal at Lake Success has garnered both commendation for its care and facilities, and criticism for its management practices and policies. Prospective residents and their families are encouraged to consider these reviews to make an informed decision.