The Bristal At Jericho

Summary of Reviews for The Bristal at Jericho:

• Some relatives have expressed serious concerns about the facility's handling of COVID-19 protocols and the Reflections Program (memory care), citing instances of neglect and lack of timely communication.
• Contrastingly, numerous reviews praise the facility for its beautiful and clean environment, abundant amenities, and active community engagement.
• Staff members like Bruce and Sarah are frequently mentioned for their exceptional kindness, professionalism, and dedication to residents and their families.
• There are reports of dissatisfaction with the service, particularly in the Reflections Program, where families felt their needs and concerns were not adequately addressed, leading to distressing situations.
• Positive experiences highlight the facility's supportive role in easing the transition to assisted living, with staff members going above and beyond to assist residents and answer family inquiries.
• Several families have shared heartwarming stories of significant improvements in their loved ones' health and well-being since moving to The Bristal, attributing success to the attentive and caring staff.
• Despite the beautiful appearance of the facility, some reviews caution potential clients about the level of care, urging them to seek facilities that prioritize care over aesthetics.
• Overall, while there are mixed reviews, many families have found The Bristal at Jericho to be a supportive and caring environment for their loved ones, with particular commendation for specific staff members who have made a positive impact.