The Bridge At Florissant

Garden Plaza has received a mix of reviews from residents and their families. Many have praised the facility for its well-decorated interiors, beautifully landscaped grounds, and the friendly and helpful staff. The inclusion of a Veterans Room to honor military service is particularly appreciated. Families have shared stories of the staff going above and beyond to accommodate their loved ones, highlighting the facility's commitment to providing a comfortable and caring environment akin to home.

However, not all experiences have been positive. There have been complaints regarding the refund process, with one family reporting difficulty in obtaining a promised refund after their family member passed away. This has led to frustration and dissatisfaction with the administrative handling of their case.

Other reviews have noted a decline in the quality of the facility and care provided, with some residents expressing significant dissatisfaction. Despite these concerns, there are also positive accounts of the care and support provided at The Bridge, a part of the same community, where residents have found a clean, respectful, and caring environment. The staff's attentiveness and the facility's efforts to accommodate residents' needs, including dietary requests and social activities, have been commended.

Overall, while many families have found Garden Plaza and The Bridge to be excellent choices for their loved ones, offering a range of amenities and compassionate care, others have encountered challenges, particularly with administrative and refund processes. Prospective residents and their families may want to consider these varied experiences when making a decision.