The Branches Of Framingham

Positive Reviews:

• Many reviewers highlight the caring, professional, and attentive staff at The Branches of Framingham.
• Residents and their families appreciate the variety of activities, including musical performances, art, and games, contributing to a vibrant community atmosphere.
• The facility is praised for its beautiful, modern, and well-maintained environment.
• The food receives high marks for its quality and variety, contributing to resident satisfaction.
• Families express relief and satisfaction with the safety measures and COVID protocols in place, ensuring the well-being of their loved ones.
• The transition to assisted living is described as comfortable and reassuring for both residents and their families, with staff being open and compassionate.

Negative Reviews:

• One review criticizes the executive director's lack of concern for residents, alleging that staff is allowed to sleep during night shifts and that the focus is more on money than on resident care.
• Another review mentions an instance of rudeness from a staff member during an emergency call, highlighting a lack of responsiveness.
• There is a complaint about the level of care not matching the cost, describing it as the worst experience ever.

Overall:

The majority of reviews for The Branches of Framingham are overwhelmingly positive, with many families and residents satisfied with the care, environment, and community. However, a few reviews raise concerns about staff behavior and the quality of care relative to the cost. Prospective residents and their families may want to consider these points while also weighing the numerous positive experiences shared by others.