The Blake At New Braunfels

Positive Reviews:

• Many families have found The Blake at New Braunfels to be a wonderful option for their loved ones, appreciating the helpfulness and kindness of the staff during the decision-making process.
• Staff members, including those in management and activities, are praised for their passion for seniors, excellent customer service, and going above and beyond to ensure residents' needs are met, including dietary accommodations.
• Residents and their families feel welcomed and treated like family, with staff members providing personalized care and support.
• The facility is noted for its cleanliness, quality of food, and the range of activities available, contributing to a vibrant community life.

Negative Reviews:

• Concerns have been raised about the level of care in the memory care unit, including instances of neglect, lack of responsiveness from management, and issues with communication and consistency in care.
• Some families have experienced significant problems, such as inadequate attention to residents' hygiene, unattended medical needs, and loss of personal items, leading to complaints to state representatives and health services.
• There are reports of the facility being suitable for residents who require minimal assistance but failing to provide adequate care for those needing more support or memory care.

Overall:

The Blake at New Braunfels has received mixed reviews. While many families have had positive experiences, praising the staff's dedication and the community's atmosphere, there have been serious concerns about the quality of care in the memory care unit. Prospective residents and their families are encouraged to thoroughly research and consider their options.