The Blake At Baxter Village

Positive Reviews:

• Many reviewers express deep appreciation for the staff's kindness, professionalism, and the high level of care provided, particularly in the memory care unit.
• Several specific staff members are praised for going above and beyond in their roles, making residents feel at home and well-cared for.
• The facility is described as having a high-end hotel feel, being light, bright, and welcoming.
• Family members of residents appreciate the range of activities and events, such as the Valentine's party and Halloween trick or treating, which are enjoyable for both residents and their families.
• The Blake at Baxter Village is commended for its effective management of COVID-19, maintaining zero cases among residents.
• One reviewer highlights the convenience of having multiple services available on-site, such as doctor visits and haircuts, alongside delicious meals.

Negative Reviews:

• A few reviewers express dissatisfaction with aspects of the facility, including claims of it being understaffed and not clean, particularly in the memory care and kitchen areas.
• Complaints about the management being unresponsive and not addressing residents' concerns adequately.
• Some concerns are raised about the quality of food and the adequacy of staffing, with one reviewer mentioning only one housekeeper for over 60 residents and sometimes only two employees caring for over 60 residents.
• One reviewer describes their personal experience as negative, citing poor treatment by management and inadequate activities for residents.

Overall:

The majority of reviews for The Blake at Baxter Village are positive, with many families and residents praising the staff's care and the facility's environment. However, there are some negative experiences noted, particularly regarding staffing levels, cleanliness, and management responsiveness.