The Birches At Villa Rica

The Birches has received numerous positive reviews from family members of residents, praising the facility for its loving care, especially in the Memory Care unit. Many have noted the respectful and caring staff, engaging activities, and the seamless collaboration with healthcare providers, including hospice care teams. The facility's environment is described as beautiful, reminiscent of an upscale resort, with a variety of daily activities and well-designed spaces for residents.

Family members have highlighted the personal attention their loved ones receive, including stories of staff members going above and beyond, such as ensuring a resident's TV is set to their favorite channel or bringing care packages for those feeling under the weather. The administrative staff is commended for their helpfulness, and the activities and events, including offsite adventures, are appreciated for keeping residents engaged and happy.

However, there is a contrasting review that raises concerns about the difficulty in locating staff, delayed or missed medications, and encounters with rude CNAs. This review describes a negative experience with the care provided, particularly in the memory care unit, and expresses concern for the well-being of residents due to the perceived lack of compassion and professionalism from some staff members.

Overall, while many reviews celebrate the facility's care quality, environment, and staff, there are concerns about consistency in care and staff behavior that potential residents and their families may want to consider.